Research shows Emotional Intelligence (EI) is more important than IQ in determining outstanding job performance. It is a critical leadership skill because it shows you are aware of how your behavior impacts others, as well as how others affect your emotional state.
Having high emotional intelligence helps you actively listen, model empathy, and showcase authenticity. It fosters cultural sensitivity, the ability to read situations and people, and flexibility in your communication style. Leaders who exhibit emotional intelligence are able to inspire their teams, build bonds, and promote collaboration for achieving goals. Management training will explore a variety of instruments and writings used to build EI in the workplace, thus equipping you to effectively utilize this skill as a manager.
